SAIMAAHOLIDAY BOOKING CONDITIONS

Valid from 1.4.2022

SaimaaHoliday is a managing sales network consisting of several enterprises with common booking conditions.  The web shop is managed by Saimaan Eräpalvelu Oravi Ltd (Business ID 1082927-7).

All prices include VAT (value-added tax).

SaimaaHoliday reserve the right to change prices and the terms of delivery.

SaimaaHolilday ensure the security and confidentiality of customer information.

1. STAYING IN VILLA OR HOTEL

The hotel room will be at the client’s disposal from 14.00 (2 pm) on the day of arrival till 12.00 (12 noon) on the day of departure. Villas in Oravi and Kolovesi - from 16.00 (4 pm) on the day of arrival till 12.00 (12 noon) on the day of departure.

The rent of villas covers bedlinen and towels, toilet paper, dishwashing detergent, soap, firewood and the electric power for heating, light and cooking.  There is also free WLAN in all accommodations.

The rent of hotel rooms covers bedlinen and towels, toilet paper, soap, dishwashing detergent (in rooms with kitchen), free WLAN and the electric power for heating, light and cooking.

Final cleaning is also included into residing cost. However, the client is obliged to keep cleanliness during all residing, and also at the time of departure to leave the cottage in the same condition it was at the moment of arrival. The resident shall wash the dishes, take out all garbage, empty the refrigerator, turn off the lights, shut doors and windows before checking out. The lessor has the right to charge 50 € for washing the dishes, 50 € for collecting waste and 50€ for emptying the refrigerator.

The use of own bedlinen is prohibited in the hotel room and villas.

The lessor also has the right to collect extra payments for additional cleaning, as well as the cost of the damaged property from the tenant: e.g. broken furniture, broken ware and household appliances, according to the real cost of the damage. Additional cleaning means - cleaning of furniture, carpets, and also small repair work (e.g. a walls painting) if it is due to the fault of the client.

In case of disturbance of public peace by the client, causing the inconveniences to other inhabitants of the territory, the lessor/representative of the lessor has the right to terminate the contract directly after an opening remark. All expenses caused by the abovestated infringements are collected from the client according to a real amount of damage.

Smoking inside is forbidden. Penalty for smoking inside the villas/hotel rooms is the value of one extra night plus laundry costs.

If the client wants to bring his pets, he needs to receive the permission from the lessor. For each pet brought to the territory of the tenant without the permission, the client will be charged additional 40€ per day.

The lessor - SaimaaHoliday does not bear responsibility for any allergic reactions and other contretemps caused by illegal smoking or the maintenance of animals.

2. CANCELLATION OF BOOKING

Any cancellations must be made in writing by letter / e-mail specified by the lessor. The date on which SaimaaHolidays booking centre receives the written notification will be regarded as the date of cancellation.

In case of booking cancellation of villas:

–Not later than four (4) weeks prior to the start of the rental period, the client will receive the deposit with the deduction of 90€ as cancellation fees.

–During the period (26.12 – 15.1), the client will receive the deposit with the deduction of 90€ as cancellation fees only if the accommodation is rented by another client for the same dates.

–Less than four (4) weeks prior to the beginning of the rental period, the client must pay the full price for the accommodation.

- If the client is unable to travel due to a pandemic, the client can transfer the reservation to another time free of charge (taking into account seasonal pricing)

- Special offer products and special seasonal holiday packages may have different cancellation policies (always check the product description). The special offer reservation can be transferred to another day free of charge (on the offer validity period)

In case of booking cancellation of hotel rooms and eco-hostel huts:

- The customer is entitled to cancel his/her booking free of charge no later than at 2.00 o’clock pm on the day before arrival. Exceptions from this are special seasonal holiday packages, which may have separate cancellation policies (always check the product descrition).

- If the cancellation is made too late or the customer does not show up, the hotel is entitled to charge the customer at least for 1 night’s stay + any additional costs that may occur.

- During the period (26.12-15.1), the client will receive the deposit with the deducation of 25€ as cancellation fees only if the accommodation is rented by another client for the same dates.

- If the client is unable to travel due to a pandemic, the client can transfer the reservation to another time free of charge (taking into account seasonal pricing)

- If the customer cancels a breakfast made in connection with a hotel room reservation, the same cancellation conditions apply as for the hotel room reservation.

GROUP CONDITIONS

Cancellation conditions for villa accommodation:

In the event of a group cancelling a confirmed villa booking:
- 4 weeks before the start of the reservation cancellation fee of 90€/villa
- less than 4 weeks before the start date of the reservation, the full value of the reservation will be charged

Cancellation policy for hotel rooms, restaurant, sauna, rental equipment and programme services for groups of 10 persons or more:

If a group cancels hotel rooms, rental equipment or participation in a confirmed restaurant, sauna or program service, the following charges will apply:
- cancellation of a room or a package earlier than 31 days prior to the event: €0
- 30 days before the event, 25% of the booking value and a cancellation fee of 25€
- 14 days before the event, 50% of the value of the reservation and a cancellation fee of €25
- 7 days before the event 75% of the booking value and cancellation fee 25€
- Cancellations made later than 7 days will be charged the full value of the booking

More information on cancellation
Cancellations will be charged separately for villa accommodation and hotel rooms, restaurant, sauna, rental equipment and programme services in accordance with the cancellation policy. If the number of participants, accommodation nights or rental equipment increases beyond the number stated in the original booking, the Tourism Service Provider is entitled to apply the cancellation conditions according to the actual number of participants, accommodation nights or rental equipment. The Tourism Service Provider is entitled to charge the full price if the client arrives later or leaves earlier than agreed or does not arrive at all. The producer is entitled to charge the full price for all services and products booked in advance. If the actual number of customers is higher than the confirmed number, the customer will be charged according to the actual number of customers. If the number of participants is less than the number of participants confirmed, the customer will be charged according to the number of participants confirmed. This also applies to services provided by subcontractors.

All rights reserved.

SaimaaHoliday recommends the client to obtain travel insurance to cover any contingencies. SaimaaHoliday has no responsibility to accept cancellations without charging cancellation fees.

SaimaaHoliday’s right to cancel reservations

SaimaaHoliday has the right to cancel the booking in case of force majeure circumstances. In this case, the client is entitled to a full refund of the paid sum. In a case if the client does not make an advance payment in the specified terms - booking is cancelled automatically. SaimaaHoliday has a right to make changes in prices.

3. COMPENSATION of the DAMAGE

The client is obliged to indemnify against the loss caused to the object/property directly to SaimaaHoliday.

4. THE QUANTITY OF INHABITANTS

The quantity of people living the villa / room is limited by the quantity of sleeping places (beds) or maximum quantity stated by the fire inspection. Placing and use of tents and caravans on the territory of the lessor without the permission of the lessor - is forbidden.

5. POSSIBLE COMPLAINTS

About all remarks, concerning equipment, it is necessary to inform the contact person of the lessor during the stay. In a case if malfunctions are not eliminated, it is necessary to inform about the complaint directly the lessor then if malfunctions have not been eliminated, it is possible to demand damage indemnification.

The claims concerning damage compensation should be sent in written within 30 days after the tenancy termination.

6. CONSUMER PRODUCTS

The customer has the right to change or return unused merchandise that he/she has ordered online within 32 days according to the Finnish Consumer Protection Act.

7. ONLINE BOOKING

The client makes the reservation him/herself online. The internet booking is paid all at once by a valid credit card or Internet bank. The booking system will send a confirmation of the booking to the e-mail address the client has provided, immediately after the payment has been made.

Booking confirmation e-mail shows:

• reservation number
• reserved products and item description
• invoice total, VAT breakdown and other invoice information
  

If you do not receive a booking confirmation e-mail after your web shop purchase:

1. Check if it has gone to spam.

2. Contact SaimaaHoliday Oravi immediately and we will send you a new booking confirmation.

The client is responsible for printing/saving the receipt, the description page with key details and driving instructions, and the booking conditions.

You will also receive a separate receipt from Paytrail for successful payment. Note that the Paytrail receipt is not a booking confirmation but proof of payment. SaimaaHoliday is not held responsible if the online booking is unsuccessful, rather the customer should immediately contact SaimaaHoliday to rectify the situation.

The prices in the web shop can vary depending on season and available capacity. The web shop may have special booking terms for campaigns. The prices in the web shop can be different than the prices mentioned in the telephone, booking office or reception.

Bookings can only be made by adults.

The client agrees to the delivery terms valid for each booking.

Booking via sales service:

The booking can also be made at SaimaaHoliday Oravi's sales office or calling to the sales office. After the booking has been made, we will send the customer an invoice by post or e-mail. The villa rent can be paid in two installments. The booking is confirmed when the customer has paid the booking fee (50% of the rental price) by the due date or the booking fee and final payment in one go. The final payment has to be paid no later than four (4) weeks before the start of the holiday.

8. ONLINE PAYMENT PROVIDER

Paytrail Ltd acts as the merchant of the product and the trade transaction takes place between the customer and Paytrail. Paytrail is also the recipient of the payment. Paytrail  is a licensed payment institution authorized by the Finnish Financial Supervisory Authority. The seller is liable to meet all the responsibilities related to the trade. 

Paytrail Ltd 

Business ID: FI2122839-7

Phone: +358 207 181830